1. Introduction

This Privacy Policy outlines how Spirit Marine Queensland Pty Ltd (“we”, “our”, “us”) collects, uses, stores, and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We are committed to safeguarding your privacy and ensuring that your personal information is handled in a transparent and secure manner.

2. What Information We Collect

We may collect personal information that is necessary to provide our products and services, including:

• Name, address, email, and phone number
• Identification details such as driver’s licence or passport (for verification purposes)
• Financial details for payment processing (e.g., bank or credit card information)
• Information about your boating preferences or vessel ownership
• Communication history and enquiry details
  

We may also collect non-personal information such as website usage statistics through cookies and analytics tools.

3. How We Collect Information

We collect information directly from you when you:

• Make an enquiry about our boats or services
• Purchase or import a vessel through us
• Visit our website, subscribe to newsletters, or participate in promotions
• Communicate with us by phone, email, or in person

We may also receive information from third parties such as shipping agents, finance providers, or marine service partners, where it is necessary to complete your transaction or deliver a service.

4. Use of Personal Information

We use your personal information to:

• Process sales, imports, and service requests
• Communicate updates about your purchase or delivery
• Provide after-sales support and warranty services
• Send marketing communications (only with your consent)
• Comply with legal and regulatory obligations

You may opt out of marketing communications at any time by contacting us or using the unsubscribe link provided in our emails.

5. Disclosure of Information

We may disclose personal information to:

• Shipping and logistics partners
• Finance and insurance providers
• Boat manufacturers and factory representatives
• Service technicians or marina partners
• Government agencies or customs authorities (where required by law)

We will not sell or rent your personal information to third parties under any circumstances.

6. Storage and Security

We store your information securely in both electronic and physical formats. We take reasonable steps to protect personal data from misuse, interference, loss, and unauthorised access, modification, or disclosure.

7. Overseas Disclosure

As part of the boat importation process, some information may be shared with overseas manufacturers or partners located outside Australia. Where this occurs, we ensure that appropriate data protection standards are maintained.

8. Access and Correction

You may request access to, or correction of, your personal information at any time. Requests should be made in writing to our Privacy Officer (contact details below). We will respond within a reasonable timeframe in accordance with the Privacy Act.

9. Website and Cookies

Our website may use cookies and third-party analytics tools to improve functionality and user experience. Cookies do not personally identify you, but they help us analyse site traffic and tailor content.

10. Complaints and Contact

If you have any questions, concerns, or complaints about how your personal information has been handled, please contact our Privacy Officer:

Privacy Officer
‍Spirit Marine Queensland Pty Ltd]
East Coast Marina, Brisbane QLD
Email: [email protected]
Phone: 1300 110 489

We will investigate and respond to all privacy complaints promptly and fairly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.